Description du produit
The Expert module allows companies to freely allocate knowledge. Whenever an employee (or any authorised person) needs guidance, they can issue a request and are connected to a designated expert. The employee – wearing AR glasses or holding a mobile device – and the expert share the same view: An audio-visual stream allows the expert to see and hear from the perspective of the employee. The stream can also be manipulated, e.g. allowing the employee to highlight problems by drawing into their field of vision, or letting the expert supply a field technician with helpful documents or videos. Conversations may also be recorded, if an incident needs to be reviewed, or for training purposes. The company itself decides which employees to register as experts and may further assign designated areas of competence for each expert.
The benefits of this module are clear: Whenever travel time and/or expert work hours can be reduced, companies are able to save money and to better use the precious time of their best-trained staff. Furthermore, there are distinct advantages over classic phone calls, which might otherwise be used for problem solving: Audio-visual communication has been shown to be drastically more time-efficient than standard calls. Additionally, our module allows group communication, with the option of adding more experts to an active discussion.